Developing Comprehensive Training for Your Customer-Centric Office
Tuesday, October 3 at 11:00 a.m. CDT
Duration: 60 minutes
Quality customer service is critical to your organization. Do you know how to train your team to provide a customer-centric approach? A solid training program can empower your staff to engage with customers, solve problems proactively, and improve results. During this session, we’ll share how to build and implement a customer-centric training program in your office.
Specific topics covered:
- A customer-centric approach to service
- Design and implementation of an effective training program
- Attitudes and behaviors for continuous improvement