elevating your customer service beyond compare
Thursday, April 29 at 2:00 p.m. CDT
Duration: 60 minutes
Good customer service has become the expectation in higher education. It’s the minimum of what students want from their school. They want more than a friendly face. Many expect to have their needs met through a wide variety of ways—and those needs extend beyond the classroom and into all areas of the institution. Join this session to learn new ways for elevating the service you provide beyond compare.
Specific topics covered:
- The transformation of customer service
- Obtaining customer feedback
- Disney’s customer service standards