elevating your customer service beyond compare
Thursday, July 9 at 11:00 a.m. CDT
Duration: 60 minutes
Good customer service has become the expectation in higher education. It’s the minimum of what students want from their school. They want more than a friendly face. Many expect to have their needs met through a wide variety of ways—and those needs extend beyond the classroom and into all areas of the institution. You can elevate the level of service you provide by establishing a solid customer feedback system and setting high standards for all staff to meet. Join us to learn what it means to have service beyond compare.
Specific topics covered:
- The transformation of customer service
- Ways to obtain customer feedback
- Disney’s customer service standards