handling unpleasant conversations
Tuesday, July 7 at 2:00 p.m. CDT
Duration: 60 minutes
Whether you’re working with a student, parent, or colleague, there are times when conversations may not be pleasant. Handling them involves more than simply being nice and maintaining a good attitude—it requires strategies and practice. Knowing what to say—and more importantly, how to say it—you can prevent or manage difficult conversations. During this interactive webinar, we’ll share proven techniques to help you deal with difficult times and unpleasant people.
Specific topics covered:
- Using strategic words
- Shifting to reflective listening
- Staging to deliver bad news