Free Training


Handling Unpleasant Conversations 

calendar-mini-icon Tuesday, March 8 at  2:00 p.m. CST

Duration: 60 minutes

Whether you’re dealing with an aggrieved customer, a challenging colleague, or a distressed employee, there are times when conversations may not be pleasant. Handling them involves more than keeping a smile and maintaining a good attitude—it requires the use of strategies and practice. During this interactive session, we’ll share proven techniques to help you prevent and manage unpleasant discussions.

Specific topics covered:

  • Using strategic words  
  • Shifting to reflective listening 
  • Staging to deliver bad news