Setting a Higher Bar to Enhance Customer Experience
Wednesday, July 16 at 2:00 p.m. CDT
Duration: 60 minutes
In this ever-changing world, finding the right formula for creating an exceptional customer experience isn’t always easy. Emerging technologies and evolving customer expectations can make it hard to keep the bar high. Join this important session to gain new strategies to enhance your customer experience. We’ll share ways to anticipate customer needs, personalize interactions, and leverage feedback. We’ll also discuss key principles that empower everyone to boost their performance and set a higher bar.
Specific topics covered:
- Setting clear objectives for customer service standards
- Empowering employees to make decisions
- Channels for feedback
