Student Loan Success Center^™

Address student loan confusion

For over 50 years we’ve simplified the complex. Provided expert insight and counseling. And helped millions of people achieve repayment success. Student Loan Success Center is a customer helpline offering personalized repayment support from a trustworthy source.

Counseling that goes above and beyond traditional loan servicing support

Clear, Accurate
Guidance

Unparalleled knowledge of federal student loan regulations, policies and servicing activities.

High-touch Personalized Conversations

Compassionate counselors tailor discussions to each borrower’s unique situation, with no talk-time limitations.

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360° of Student Loan Support

Paired with online financial education videos and interactive tools.

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Download our white paper to better understand the student loan landscape.

Borrower Impact

Reduce confusion & anxiety about student loan repayment
Learn about income-driven repayment plans
Navigate Public Service Loan Forgiveness
Receive accurate insight about federal programs from a trustworthy source

Solution Features

Easy onboarding
Toll-free number
Experienced counselors average 7+ years at Ascendium
Bilingual team members

“Brittany kept calling her loan servicer because she couldn't afford her student loan payment, but nobody answered. After I told her about the CARES Act forbearance in effect, she was elated. Brittany will call us back when the suspension ends, to review her options and connect with her loan servicer. She kept saying how relieved she was.”

- Shelley

Student Loan Success Center Coach

Paired with online financial education solution to maximize impact

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For Employers

Knowledge Center

Help employees achieve their financial goals with engaging videos and interactive tools.

Learn more

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For Higher Education

GradReady®

A student success curriculum with the right lessons at the right time to improve persistence and completion.